1.

Let’s turn Clippy on. Click on the Help menu and choose Show Office Assistant.

2.

Let’s change the way Clippy looks. Right-click on Clippy and click on Choose Assistant.

3.

In the Office Assistant Options window, click the Next button until you reach Merlin. Click OK.

4.

Merlin is making an awful lot of noise and we’re trying to work! Right-click on Merlin again, but this time click on Options. Uncheck Make Sounds and click OK.

5.

Let’s left-click on Merlin so we can ask him a question. In the box that pops up, type Flag an e-mail. Click Search. (If you look in the “Type a Question” box in the top right hand corner, you’ll see your text has appeared there as well.)

6.

The Assistance Pane will pop up. Let’s look over the different types of items you can choose from.

7.

Nothing in here looks very helpful. Let’s close the Assistance Pane using the X in its top right hand corner.

8.

Press F1 to bring up Outlook Help. Type Flag an e-mail in the search for box and click the green arrow to go.

9.

The window will change to show your search results. They’re probably the same as before, so let’s close the assistance pane by using the close button in its top right hand corner (the X).