1.                  To locate Help and Support…

A.                  Click the Start Menu and select All Programs.

B.                 Click the Start Menu and select Help and Support.

C.                 Click the Start Menu and select Internet Explorer.

D.                 Click the Start Menu, select Run, and type Help and Support.

2.                  The sections of the Help and Support window are…

A.                  Title Bar, Standard Button Bar, Search, Pick a Help Topic, Ask for Assistance, Pick a Task, and Did You Know.

B.                 Standard Button Bar, Pick a Help Topic, Remote Assistance, Pick a Task, and Did you know, Search, User Accounts

C.                 Title Bar, Standard Button Bar, Search, Ask for Assistance, Pick a Task

D.                 Title Bar, Button Bar, Search, Pick a Help Topic, Ask for Assistance, Pick a Task, and Did You Know, Remote Desktop

3.                  To open Help and Support…

A.                  Right Click on the Start Menu, select Open.

B.                 Right Click on the Help and Support icon and select Help and Support.

C.                 Single Click on Help and Support from the Start Menu.

D.                 B and C

4.                  To set Help and Support search options…

A.                  Click the Index button on the Standard Button Bar of Help and Support.

B.                 Search for options in the available search window.

C.                 Click the Set search options link below the Search area of Help and Support.

D.                 Click the Options button from the Standard Button Bar and select the Set search options link in the left pane.

5.                  To search within previous results…

A.                  Open Help and Support and check the box Search within previous results on the left side of the window.

B.                 This option is turned on by default within Help and Support.

C.                 Open Help and Support and check the box for this option in the main window.

D.                 This option is not available

6.                  The purpose of Full-text Search Matches is…

A.                  To change the number of results per provider.

B.                 Displays results of the highest possible relevance.

C.                 Display documents whose text contains the term(s) you typed.

D.                 To search in Title only.

7.                  What is NOT an important thing to note when purchasing Windows XP software or programs?

A.                  It is Windows XP compatible.

B.                 It can be uninstalled easily.

C.                 There are support options for the software.

D.                  It will run in Windows Explorer.

8.                  To install a program…

A.                  Click the Start Button, select Control Panel ® Add/Remove Programs ® Add/Remove Windows Components.

B.                 Click the Start Button, select Control Panel ® Add/Remove Programs ® Set Program Access and Defaults.

C.                 Click the Start Button, select Control Panel ® Add/Remove Programs ® Add New Programs.

D.                 Click the Start Button, select My Computer. The software will then install itself.

9.                  To remove a program…

A.                  Click the Start Menu, select Control Panel ® Add/Remove Programs.

B.                 Click the Start Menu, select Control Panel ® User Accounts.

C.                 Click the Start Menu, select Control Panel ® Network and Internet Connections.

D.                 Click the Start Menu, select Control Panel ® Printers and Other Hardware.

10.              To manage installed programs…

A.                  Click the Start Menu, select Control Panel ® Add/Remove Programs ® Add/Remove Windows Components.

B.                 Click the Start Menu, select Control Panel ® Add/Remove Programs ®  use this window to browse installed programs and their attributes.

C.                 Click the Start Menu, select All Programs, and view the list of installed programs.

D.                 There is no need to manage installed programs.